Wraparound Tungsten Sofa | Caracole Quit Your Metal-ing

CANCELLATIONS

Orders can only be cancelled within 24hrs of the time stamp on your order confirmation.

If you want to cancel an order, you must notify us by email at support@oroatrade.com. All order cancellation requests are subject to approval. 

RETURNS

Orders may be returned within 15 days of receipt for a refund equaling the purchase price minus both a 15% restocking fee and return shipping costs. To request to return an order, send an email to support@oroatrade.com with your name, order number, and reason for returning. If you return request is approved, you will receive an email confirming the return and next steps.

The following items are excluded from our return policy:
- assembled products
- used items or items without original packaging
- final sale items
- international orders and orders outside of the contiguous US
- All items that are marked as custom made

DAMAGE - SPARE PARTS

This return policy only applies to contiguous US. For any other country the returns policy do not apply and sales are final.

In the unlikely event your product arrives damaged, please email photos to support@oroatrade.com, or call our customer care team at 1-844-844-OROA.