Returns

While we take pride in offering premium furniture and decor, we understand that sometimes issues may arise. Please review the following return policy carefully.

Non-Returnable Items

Items marked as "Open Box”, “On Sale" or "Final Sale" are non-returnable. Once purchased, these items are considered final, and we cannot accept returns or issue refunds. The following products are also excluded from our return policy:

• Assembled products
• Used items or items without original packaging
• Final Sale items
• Orders shipped outside the contiguous United States

Return Eligibility & Process

Eligible items may be returned within 15 days of receipt for a refund of the purchase price, less a 10% restocking fee and return shipping costs.

To initiate a return, email support@oroatrade.com with the following information:

• Name
• Order Number
• Reason for Return

If your return request is approved, we will send you a confirmation email with further instructions.

Once approved, you will need to send your item(s) back within 5 business days. If you need assistance on returning your item(s), please contact us, and we can provide you with a return label. Please note, any return shipping cost will be deducted from your refund. We cannot process returns without the original packaging.

Refund Options

We offer two refund options for eligible returns:

• OROA Trade Store Credit:
• Store credit for the merchandise value, without a restocking fee.
• Store credit does not expire.
• Refund to Original Payment Method:
• Refund to your original payment method, minus return shipping costs and a 10% restocking fee.

Please note that original shipping fees are non-refundable.

Our restocking fee covers the labor, inspection, repackaging, and handling required to maintain product quality. Many returned items do not arrive in original condition, making them unsellable, which is why the fee is necessary to support our high standards.

International Orders and Non-Contiguous U.S. Deliveries

Our return policy applies only to orders within the contiguous 48 U.S. states. Orders shipped outside these areas, including Alaska, Hawaii, and other international destinations, are final sale and not eligible for returns.

Claims

Replacement and Damages

We strive to ensure your order arrives in perfect condition. Please inspect all packages upon delivery.
However, if you experience any issues with your purchase, we’re here to assist you. Whether it's a defect, missing parts, or any other concern, we offer personalized solutions tailored to your situation. You have 72 hours after delivery to inspect your items and report any damages. If a replacement or spare part is required, follow the steps provided in the form:

Please follow the steps below to submit your claim:

• Complete the Claim Form:

Fill out the form with all relevant details, including your order number, a description of the issue, and any photos if necessary. This will help us address your concern promptly.

• Review Process:

Once we receive your claim, our team will carefully review it and determine the best resolution, whether that’s a replacement, repair, or alternative solution.

• Next Steps

You’ll receive a confirmation email with further instructions.