Claims & Returns Policy
Returns
While we take pride in offering premium furniture and decor, we understand that sometimes issues may arise. Please review the following return policy carefully.
Non-Returnable Items
Items marked as "Open Box”, “On Sale" or "Final Sale" are non-returnable. Once purchased, these items are considered final, and we cannot accept returns or issue refunds. The following products are also excluded from our return policy:
Return Eligibility & Process
Eligible items may be returned within 15 days of receipt for a refund of the purchase price, less a 10% restocking fee and return shipping costs.
To initiate a return, email support@oroatrade.com with the following information:
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Name
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Order Number
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Reason for Return
If your return request is approved, we will send you a confirmation email with further instructions.
Once approved, you will need to send your item(s) back within 5 business days. If you need assistance on returning your item(s), please contact us, and we can provide you with a return label. Please note, any return shipping cost will be deducted from your refund. We cannot process returns without the original packaging.
Refund Options
We offer two refund options for eligible returns:
Please note that original shipping fees are non-refundable.
Our restocking fee covers the labor, inspection, repackaging, and handling required to maintain product quality. Many returned items do not arrive in original condition, making them unsellable, which is why the fee is necessary to support our high standards.
International Orders and Non-Contiguous U.S. Deliveries
Our return policy applies only to orders within the contiguous 48 U.S. states. Orders shipped outside these areas, including Alaska, Hawaii, and other international destinations, are final sale and not eligible for returns.
Claims
Replacement and Damages
We strive to ensure your order arrives in perfect condition. Please inspect all packages upon delivery. If a box appears damaged, open it before signing the delivery receipt, and note any damages on the receipt.
You have 72 hours after delivery to inspect your items and report any damage to support@oroatrade.com. If a replacement or spare part is required, follow these steps:
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Retain the packaging and all packing materials.
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Submit clear images of:
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The damaged, defective, or incorrect item
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All sides of the packaging, regardless of condition
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All labels on the box and item
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Proof of delivery (e.g., signed shipping documentation)
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Provide a brief description of the issue and how it occurred.
Please note that spare parts are subject to availability, and claims may take up to 4-8 weeks to process.
If you have any further questions or need assistance, please contact our Customer Care team at 1-844-844-OROA.
