CANCELLATIONS
Orders can only be cancelled within 24hrs of the time stamp on your order confirmation.
If you want to cancel an order, you must notify us by email at support@oroatrade.com. All order cancellation requests are subject to approval.
RETURNS
Orders may be returned within 15 days of receipt for a refund equaling the purchase price minus both a 15% restocking fee and return shipping costs. To request to return an order, send an email to support@oroatrade.com with your name, order number, and reason for returning. If you return request is approved, you will receive an email confirming the return and next steps.
The following items are excluded from our return policy:
- assembled products
- used items or items without original packaging
- final sale items
- international orders and orders outside of the contiguous US
- All items that are marked as custom made
DAMAGE - SPARE PARTS
You have 72h If you would like to report damages, or should there be any issues that would require a replacement or spare piece for your ordered furniture, please read the following steps carefully:
- Make sure to retain the package and packaging materials from our products to successfully address your claim.
- Submit clear photos of the exterior and internal packaging and the issue that is being reported, along with a photo of the shipping mark (the white sheet on the box with the barcode)
- Finally, provide a brief explanation of the issue and how it occurred.
*Please note that spare pieces are subject to availability and claims can take up to 4-6 weeks to process*.
This return policy only applies to contiguous US. For any other country the returns policy do not apply and sales are final.
In the unlikely event your product arrives damaged, please email photos to support@oroatrade.com, or call our customer care team at 1-844-844-OROA.
